Refunds & cancellation

Updated November 13, 2026 · Service operator: NatorAI · Contact: nator@aplomo.ai

Manage or cancel a subscription

Nator Pro renews monthly until cancelled. For a new Creem subscription, sign in to your Nator account and choose Manage subscription to open Creem’s customer portal. For an existing Lemon Squeezy subscription, use the billing links in your original receipt. Check the provider’s confirmation for the effective cancellation date. If you cannot access these controls, email nator@aplomo.ai with your purchase email and transaction ID.

Cancellation normally preserves access through the verified paid period, unless a refund, payment reversal or account restriction applies. Cancellation does not itself request a refund of a previous payment. Uninstalling the extension or deleting a Nator account does not cancel a subscription; resolve active subscriptions and pending checkouts before deleting your account.

Request help with a charge

For a duplicate charge, paid access that has not activated or a paid feature that you cannot use, contact nator@aplomo.ai. Include your purchase email, the transaction ID shown on your Creem or Lemon Squeezy receipt, charge date and a brief description. Do not send full card numbers, passwords or session tokens, and do not make a second payment while the first is being investigated.

Refund review

Refund requests are assessed case by case based on the charge, service access and usage, the terms presented at purchase, applicable consumer rights and payment-provider requirements. Cancellation, uninstalling, account deletion or unused allowance does not by itself establish eligibility for a refund.

An approved refund is processed through the provider that handled the original charge, such as Creem for a new subscription or Lemon Squeezy for an existing subscription. Bank and payment-method processing times vary; contacting support does not mean that a refund has been approved or completed. A refunded or reversed payment may revoke the corresponding paid access. Unused allowance cannot be withdrawn as cash or transferred to another billing period.

Nothing in this policy excludes mandatory cancellation, withdrawal, refund or other consumer rights. Applicable payment-provider and purchase terms also apply.

Back to Nator · Privacy · Terms · Plans · Support