Support

Need help with Nator? Email nator@aplomo.ai.

Subtitles or Narration Cards

Nator works on desktop Chrome 138 or later with recorded YouTube videos whose captions it can access. Sign in with Google, accept the AI data notice and choose your language. Some videos do not expose captions to the extension.

If subtitles or cards stop appearing, include the video URL, approximate playback timestamp, source and target languages, extension version and when the issue happened. Include a request ID if Nator shows one. A screenshot of the error can help.

Accounts and your Library

For sign-in, saved cards or synchronization issues, tell us which action failed and your Chrome and extension versions. Contact us privately from your account email if the issue concerns your account.

Plans and billing

Free accounts receive 100 AI minutes each week. Pro includes 12,000 AI minutes per monthly period and SRT/Markdown subtitle downloads. See Plans for current details.

For a duplicate charge or a payment that has not activated Pro, include your purchase email and Lemon Squeezy transaction ID. Do not pay again while we investigate. See Refunds & cancellation for billing help.

To cancel future renewals or manage payment details, use Lemon Squeezy’s customer portal or the billing links in your receipt. If you cannot access them, contact us with your purchase email and transaction ID. Check the provider’s confirmation for the effective cancellation date.

Privacy and deletion

You can request account deletion from the Nator account menu after resolving active subscriptions and pending checkouts. Deleting the account or uninstalling the extension does not cancel a subscription. For privacy or deletion assistance, contact nator@aplomo.ai. Read our Privacy Policy for how account, library and service records are handled.

Please do not send passwords, session tokens, full payment-card details, identity documents or private logs. Share only information relevant to your issue.

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